Your Destination for Home Appliances, Garden Tools & DIY Essentials in the UAE

TERMS & CONDITIONS

Introduction

Welcome to goldentools.ae, this website is provided by Golden Tools Trading LLC. We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website.

Responsibility of Website Visitor

The Website may contain content technical inaccuracies, typographical mistakes, and other errors. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. goldentools.ae disclaims any responsibility for any harm resulting from the use by visitors of the Website.

Registration / Your Account

You may browse the Site for free and without registering. However, You must register on the Site ('Login/Register') to use our Services or buy/sell products and services. During Registration You will be asked to provide information including without limitation your name, address, telephone number and email address. You will also be asked to create an account consisting of a User ID and password ('Your Account') to identify yourself in future visits to the Site. It is YOUR responsibility to maintain the confidentiality of Your User ID and password and You agree to accept responsibility for all activities that occur under Your Account.

All Products

All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive.

Promotion offers and products

Promotion offers and products on goldentools.ae website may not be all available in stores and price may different. Sometimes, you may find our products in difference price, when there are different promotions in other stores or on their website.

Product Photo

Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

Quotation and Prices

The Seller shall be entitled to increase its prices at any time to take consider of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer's request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price. All prices quoted are exclusive of any delivery or handling charges except as otherwise and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services. All prices shown are in DIRHAM (AED) unless otherwise stated.

TAX (VAT) Terms

The UAE Government has introduced Value Added Tax (VAT) at a standard rate of 5%. goldentools.ae complies with this mandate and VAT is applicable to all goods and services, including our delivery, installation and warranty charges. All prices and services on the website are inclusive of VAT. For all orders, customers are provided with tax invoices. Customers can also request for their tax invoice by calling Customer Support. For more information on the VAT regulation, you can visit the UAE Government Federal Tax Authority website: https://www.tax.gov.ae.

TAX (VAT) Terms

The UAE Government has introduced Value Added Tax (VAT) at a standard rate of 5%. goldentools.ae complies with this mandate and VAT is applicable to all goods and services, including our delivery, installation and warranty charges. All prices and services on the website are inclusive of VAT. For all orders, customers are provided with tax invoices. Customers can also request for their tax invoice by calling Customer Support. For more information on the VAT regulation, you can visit the UAE Government Federal Tax Authority website: https://www.tax.gov.ae.

Order & Delivery

goldentools.ae delivers across the UAE within 3-5 Working days. The Delivery charges will be displayed on the website. For Building materials and other bulky items, delivery times will be different. Delivery Times depend on the dimensions and weight of the total order. You can contact us by email or phone to know the delivery schedule for these orders. Alternatively, once the order is made a representative will inform you of the delivery time applicable for your order. In case you identify an item missing from your order, you may notify us within a maximum period of 2 days from the date of delivery.

Free Delivery

Shipping is FREE for Eligible orders which will be displayed on the website This is for locations which come under city limits.

Order & Delivery

goldentools.ae delivers across the UAE within 3-5 Working days. The Delivery charges will be displayed on the website. For Building materials and other bulky items, delivery times will be different. Delivery Times depend on the dimensions and weight of the total order. You can contact us by email or phone to know the delivery schedule for these orders. Alternatively, once the order is made a representative will inform you of the delivery time applicable for your order. In case you identify an item missing from your order, you may notify us within a maximum period of 2 days from the date of delivery.

Free Delivery

Shipping is FREE for Eligible orders which will be displayed on the website This is for locations which come under city limits.

Delivery Restrictions

City limits apply, which means that unfortunately, we're unable to deliver in 3-5 working days to areas that are under customs regulations including Jebel Ali Free Zone, Dubai Airport Free Zone, SAIF Zone and so on. (Additional legal and customs fees may be applicable outside the UAE and are to be paid by the consignee.)

Delivery Restrictions

City limits apply, which means that unfortunately, we're unable to deliver in 3-5 working days to areas that are under customs regulations including Jebel Ali Free Zone, Dubai Airport Free Zone, SAIF Zone and so on. (Additional legal and customs fees may be applicable outside the UAE and are to be paid by the consignee.)

Delivery Process

As soon as your order is picked up by our Delivery team or Courier Partner we will notify you by E-mail or SMS. If it is not possible to deliver your order within the allotted time period or if for any reason it is not possible to fulfill your order we will inform you by email or telephone.

Delivery Process

As soon as your order is picked up by our Delivery team or Courier Partner we will notify you by E-mail or SMS. If it is not possible to deliver your order within the allotted time period or if for any reason it is not possible to fulfill your order we will inform you by email or telephone.

Cash on Delivery

Cash on delivery is available for all items delivered by golden tools.ae / no additional charges required. You can pay for your Online orders with Cash on Delivery. Cash on Delivery is available on all products sold on goldentools.ae. Cash on Delivery is available for all delivery areas in the United Arab Emirates. Cash on Delivery cannot be used in conjunction with your Debit Card / Credit Card. Payment for Cash on Delivery will only be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout.

Cancellation

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Cash on Delivery

Cash on delivery is available for all items delivered by golden tools.ae / no additional charges required. You can pay for your Online orders with Cash on Delivery. Cash on Delivery is available on all products sold on goldentools.ae. Cash on Delivery is available for all delivery areas in the United Arab Emirates. Cash on Delivery cannot be used in conjunction with your Debit Card / Credit Card. Payment for Cash on Delivery will only be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout.

Cancellation

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Incorrect Shipping Information

If a package is returned to goldentools.ae due to an incorrect shipping address provided by a customer, the customer will be responsible for any additional shipping costs or the return shipping cost as well as the redelivery cost. goldentools.ae is not responsible for packages delivered incorrectly due to incorrect shipping information. If the item qualified for our 'Free Shipping' promotion, it will not be valid due to the error on the customer's part, and the customer will be charged for all actual shipping costs.

Incorrect Shipping Information

If a package is returned to goldentools.ae due to an incorrect shipping address provided by a customer, the customer will be responsible for any additional shipping costs or the return shipping cost as well as the redelivery cost. goldentools.ae is not responsible for packages delivered incorrectly due to incorrect shipping information. If the item qualified for our 'Free Shipping' promotion, it will not be valid due to the error on the customer's part, and the customer will be charged for all actual shipping costs.

Return Policy

You can return or replace most of the items purchased from goldentools.ae However, the return options and policies may differ from item to item, or reason for return. Any items shipped from goldentools.ae can be returned within 15 days of receipt of shipment in most cases. Mostly the return is free of cost and you will get notified if any shipping charge is applicable from client. The return window for any item you've ordered also varies as per the seller policies. The decision to approve the returns of the shipped item shall remain at the final discretion of goldentools.ae However, the consumer may get asked to submit proof or reason for the return, which may or may not get approved on multiple grounds.

Return Policy

You can return or replace most of the items purchased from goldentools.ae However, the return options and policies may differ from item to item, or reason for return. Any items shipped from goldentools.ae can be returned within 15 days of receipt of shipment in most cases. Mostly the return is free of cost and you will get notified if any shipping charge is applicable from client. The return window for any item you've ordered also varies as per the seller policies. The decision to approve the returns of the shipped item shall remain at the final discretion of goldentools.ae However, the consumer may get asked to submit proof or reason for the return, which may or may not get approved on multiple grounds.

Return Procedure

The return and replacement procedure must follow the terms and conditions that make the item eligible for the same.

Return Procedure

The return and replacement procedure must follow the terms and conditions that make the item eligible for the same.

Conditions to follow on the Return

goldentools.ae offers an exchange or replacement service through our Online Returns Center if your exchange or replacement item meets the below criteria. The item must be shipped and sold by goldentools.ae. The item should not be a gift received by you. The item should not be damaged or used. The item should not be installed and assembled. The item should be in original packaging (label, packaging, tag, wrapping). The item should not be customized items (example: Paint, product sold per meter, cut timber etc.) The item should be the original one purchased from us. The item should be purchased from goldentools.ae online store. Item can be exchanged only for a different size or color or other variants.

Conditions to follow on the Return

goldentools.ae offers an exchange or replacement service through our Online Returns Center if your exchange or replacement item meets the below criteria. The item must be shipped and sold by goldentools.ae. The item should not be a gift received by you. The item should not be damaged or used. The item should not be installed and assembled. The item should be in original packaging (label, packaging, tag, wrapping). The item should not be customized items (example: Paint, product sold per meter, cut timber etc.) The item should be the original one purchased from us. The item should be purchased from goldentools.ae online store. Item can be exchanged only for a different size or color or other variants.

Replacement Policy

Replacement policy is applicable for the items with production defect and dysfunction. Any items shipped from goldentools.ae can be replaced within 15 days of receipt of shipment in most cases. Mostly the replacement is free of cost and you will get notified if any shipping charge is applicable from us.

Replacement Policy

Replacement policy is applicable for the items with production defect and dysfunction. Any items shipped from goldentools.ae can be replaced within 15 days of receipt of shipment in most cases. Mostly the replacement is free of cost and you will get notified if any shipping charge is applicable from us.

Refund Policy

Upon every eligible item, goldentools.ae issues a refund through the same medium of purchase payment for digital payment, If you have chosen to pay cash on delivery, you must have a bank account in order to request a refund: with this payment method, refunds are only issued via bank transfer to your account. . However, while returning an item, you can choose your preferred refund method in the Returns Center on the online page. If you're receiving a refund after we have received your item, it may take an additional 7 to 14 business days to process your return fully and to issue your refund. If the product is not available then a full refund will be made to the customer. Refund is allowed only once duly approved by after sales service team of goldentools.ae. The product will be refunded at the same price as it was sold to you. Refund will be made through the same credit/debit card only for Online Payment. Refunds for cash on delivery can only be made through a bank account.

Refund Policy

Upon every eligible item, goldentools.ae issues a refund through the same medium of purchase payment for digital payment, If you have chosen to pay cash on delivery, you must have a bank account in order to request a refund: with this payment method, refunds are only issued via bank transfer to your account. . However, while returning an item, you can choose your preferred refund method in the Returns Center on the online page. If you're receiving a refund after we have received your item, it may take an additional 7 to 14 business days to process your return fully and to issue your refund. If the product is not available then a full refund will be made to the customer. Refund is allowed only once duly approved by after sales service team of goldentools.ae. The product will be refunded at the same price as it was sold to you. Refund will be made through the same credit/debit card only for Online Payment. Refunds for cash on delivery can only be made through a bank account.

Changes

goldentools.ae reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. goldentools.ae may also, in the future, offer new services and/or features through the Website (including the release of new tools). Such new features and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.

Changes

goldentools.ae reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. goldentools.ae may also, in the future, offer new services and/or features through the Website (including the release of new tools). Such new features and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.

Privacy Policy Overview

goldentools.ae takes privacy very seriously. We are not just online merchants but also customers so we can understand the concerns associated with making purchases over the internet. We do everything we can to limit the amount of information that we collect as well as access and not to disclose the information. Your safety and trust in us always come first. All credit/debit cards’ details or information will NOT be collected, stored, sold, shared, rented or leased to any third parties. Other than to its employees, contractors and affiliated organizations, as described above, goldentools.ae discloses potentially personally-identifying and personally-identifying information only in response to a subpoena or court order, or when goldentools.ae believes in good faith that disclosure is reasonably necessary to protect the property or rights of goldentools.ae third parties or the public at large. If you are a registered user of the website and have supplied your email address, goldentools.ae may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with goldentools.ae and our products which will primarily be on our Special Offers.

Privacy Policy Overview

goldentools.ae takes privacy very seriously. We are not just online merchants but also customers so we can understand the concerns associated with making purchases over the internet. We do everything we can to limit the amount of information that we collect as well as access and not to disclose the information. Your safety and trust in us always come first. All credit/debit cards’ details or information will NOT be collected, stored, sold, shared, rented or leased to any third parties. Other than to its employees, contractors and affiliated organizations, as described above, goldentools.ae discloses potentially personally-identifying and personally-identifying information only in response to a subpoena or court order, or when goldentools.ae believes in good faith that disclosure is reasonably necessary to protect the property or rights of goldentools.ae third parties or the public at large. If you are a registered user of the website and have supplied your email address, goldentools.ae may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with goldentools.ae and our products which will primarily be on our Special Offers.

Protection of Certain Personally-Identifying Information

goldentools.ae discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on goldentools.ae’ s behalf or to provide services available at goldentools.ae’ s website, and that have agreed not to disclose it to others. Information Collection During your checkout process, we collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your order or a specific request.

Protection of Certain Personally-Identifying Information

goldentools.ae discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on goldentools.ae’ s behalf or to provide services available at goldentools.ae’ s website, and that have agreed not to disclose it to others. Information Collection During your checkout process, we collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your order or a specific request.